Access to Records
In accordance with the General Data Protection Regulation (GDPR) and Access to Health Records Act, patients may request to see their medical records. No information will be released without the patient consent unless we are legally obliged to do so. If you require a copy of your medical records please speak to a member of our team.
As a practice we will aim to ensure disabled people have access to information they can understand and the communication support they may need.
If you have any specific communication or information requirements as a result of your disability please let us know.
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.
It is preferable to receive complaints in writing which can be emailed to:
Confidentiality & Medical Records
The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:
- To provide further medical treatment for you e.g. from district nurses and hospital services.
- To help you get other services e.g. from the social work department. This requires your consent.
- When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at a local and national level to help the Health Board and Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Equality and Diversity
This practice believes in fairness and equality and above all, values diversity. All staff have ongoing equality and diversity training and our equality and diversity policies are reviewed annually.
Pride In Practice
This Practice works with LGBT Foundation’s Pride in Practice to ensure we achieve excellence in LGBT healthcare and successfully meet the needs of our LGBT patients.
We are here to listen to suggestions and feedback from our LGBT patients on their experiences with us. What we are doing well? How can we continue to develop? Please let us know.
We’re proud to have you as our patient.
Trans patients may not be invited to routine screenings and can miss out on important health checks.
Please ask a doctor or nurse to see if you’re due screening and book an appointment to discuss how we can make your screening most comfortable for you.
For further information and support information please use the following link:
Freedom of Information
Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.
Mission, Vision & Values
To provide accessible, supportive, high-quality healthcare to our local community, through a wide range of services.
Our Vision Statement
To continue to strive and go beyond the expectations of a GP surgery by:
Being innovative, inclusive, accessible, and friendly,
Whilst making patients feel like people and not numbers.
Our Core Values
Continuing Professional Development (Kaizen).
All patients registered at the practice have a named GP who is responsible for their overall care at the practice.
If you wish to know who your named GP is please contact the practice.
If you have a preference as to which GP is your named GP we will make reasonable efforts to accommodate this request.
Although you have a named GP you can see any GP at the practice.
Privacy Notice and Confidentiality
To comply with the new General Data Protection Regulations (GDPR) we have created a Privacy Notice which explains how we collect, look after and use your data. See link below for the full Notice.
Your Information and Responding to Coronavirus (Covid-19)
The health and social care system is facing significant pressures due to the coronavirus outbreak. Health and care information is essential to deliver care to individuals, to support health and social care services and to protect public health. Information will also be vital in researching, monitoring, tracking and managing the outbreak. In the current emergency, it has become even more important to share health and care information across relevant organisations.
This notice describes how GPs and other health and social care organisations may use your information within the health and social care system to protect you and others during the Coranavirus (Covid-19) outbreak with regard to your Summary Care Record.
Pandemic Planning and Research
“This practice is supporting vital coronavirus (Covid-19) planning and research by sharing your data with NHS Digital. For more information about this see:
The following video explains how General Practices in Leeds use and share information about you. Please click on the link below.
Frequently Asked Questions
The following leaflet provides answers to some frequently asked questions about GDPR and your patient record.
NHS National Data Opt-Out
Information about your health and care helps the NHS improve your individual care, speed up diagnosis, plan your local services and research new treatments.
Electronic Repeat Dispensing
Our practice is collaborating with NHS Business Services Authority (NHSBSA) which is providing NHS numbers for those patients that may be suitable for electronic repeat dispensing prescriptions. The information is obtained from NHS prescriptions submitted to the NHSBSA. A member of our clinical team will contact these patients soon to explain the benefits of this service.
GP Data for Planning and Research, legal direction
We are providing data to NHS Digital as part of the General Practice Data for Planning and Research data collection, so that patient data can be used to help improve everyone’s health and care.
For full details please click on the link below.
Kippax Hall Surgery is a ‘Research Active Practice’
Kippax Hall is Research Ready accredited which means that we meet the minimum requirements of the Royal College of General Practitioners for undertaking healthcare research in primary care in the UK.
Dr Jason Jones is the practice Research Lead
We take part in high-quality medical research through the Clinical Research Network: Yorkshire and Humber ( formally Primary Care Research Network) within the NHS National Institute for Health Research. NHS medical research helps to improve the health and well-being of the nation.
Primary care is the setting for the great majority of NHS patient contacts and will play an increasing role both in the care of patients with long term conditions and in disease prevention and early diagnosis.
We participate in a wide variety of studies and aim to give our patients the chance to take part in research if they want to.
Your participation in the research studies is completely voluntary and if you decide to take part, you can withdraw from research studies at any time, without giving reason and without penalty or effect on the standard of care that you receive.
Summary Care Record
There is a new Central NHS Computer System called the Summary Care Record (SCR). It is an electronic record that contains information about the medicines you take, allergies you suffer from and any bad reactions to medicines you have had.
Why do I Need a Summary Care Record?
Storing information in one place makes it easier for healthcare staff to treat you in an emergency, or when your GP practice is closed.
This information could make a difference to how a doctor decides to care for you, for example, which medicines they choose to prescribe for you.
Who Can See it?
Only healthcare staff involved in your care can see your Summary Care Record.
How do I Know if I Have One?
Over half of the population of England now have a Summary Care Record. You can find out whether Summary Care Records have come to your area by looking at our interactive map or by asking your GP.
Do I Have to Have One?
No, it is not compulsory. If you choose to opt-out of the scheme, then you will need to complete a form and bring it along to the surgery. You can use the form at the foot of this page.
For further information visit the NHS Care records website.
Please note that in the interests of all parties calls may be recorded.
The NHS operate a zero-tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation, we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.